Gaming should be fun — not a source of stress or financial trouble. 20games offers real tools to help you stay in control, play within your limits, and ask for help when you need it.
Our position
A lot of platforms out there bury their responsible gaming page in the footer and pretend the subject doesn't exist. At 20games does things differently: the control tools are right in your account settings, accessible in two clicks — no phone calls, no forms to fill out.
We know that most players can enjoy online casino, Brasileirão betting, poker, and slots in a healthy way — as entertainment, within a set budget. But a minority may struggle, and it's exactly for those situations that we've built all our tools with genuine care.
Playing at 20games should be a conscious choice, not a habit that slips out of control. This page is here to give you all the information you need to play responsibly — and to know what to do if things change.
Important: any restriction tool activated on 20games takes effect immediately. Requests to make limits more restrictive are processed on the spot — no waiting period, no red tape.
What healthy gambling looks like — and how 20games supports each of those principles
Responsible gambling starts with one simple decision: setting how much you're willing to spend before you open the platform. At 20games, you can set daily, weekly, or monthly deposit limits directly in your account settings — and they take effect right away.
Online casino, Sports Betting on the Brasileirão, and poker are entertainment — not a guaranteed source of income. No outcome is predictable. The 20games reinforces this perspective across all its communications and never promises financial returns as a selling point.
Hours fly by when you're playing — that's part of the experience, but it's also a risk. The 20games offers a configurable session limit: when the time is up, the platform notifies you and can end the session automatically, depending on the settings you chose.
The most common trap in gambling — and one of the most dangerous. Trying to recover losses by betting more rarely works and almost always makes things worse. If you notice this pattern in your own behavior, activate a loss limit at 20games immediately.
Recognizing that it's time to take a break — whether for a day, a week, or longer — is a sign of maturity, not weakness. Self-exclusion on 20games is activated in two clicks — no questions asked, no waiting period, and no new deposits accepted during the period.
Gambling problems are more common in Brazil than most people realize, and effective treatment is available. Our support team can guide you on the tools available at 20games, and CVV (188) offers free emotional support 24 hours a day for anyone who needs to talk.
All accessible under "My Account → Responsible Gaming" — no need to contact support
Sets the maximum amount that can be deposited into your account within a given period. Available in daily, weekly, and monthly cycles. You choose the amount and the system automatically blocks any deposit that exceeds that limit.
Limit reductions take effect immediately. Increases are subject to a mandatory waiting period of 24 hours to avoid impulsive decisions.
Immediate activationSets the maximum net loss accepted within a given period. Once the limit is reached, new bets are automatically blocked until the start of the next cycle — even if there is still a balance available in the account.
The system calculates net losses in real time: deposits minus withdrawals and winnings within the period. Available in daily, weekly, and monthly cycles.
Immediate activationSets the maximum continuous usage time on the platform per day. Once the time is up, the 20games displays a warning and, depending on the settings, ends the session automatically. Useful for players who notice they lose track of time while playing.
Can be set from 30 minutes to 8 hours per day. Available for all game types: Live Casino, slots, poker, and Sports Betting.
Immediate activationSuspends the account for a set period: 24 hours, 7 days, or 30 days. During self-exclusion, no deposits are accepted and the account is inaccessible. Your real balance remains fully preserved and can be withdrawn once the period ends.
Temporary self-exclusions cannot be shortened — the account remains suspended for the full period requested, without exception.
No cancellation optionPermanently closes the account. Any real balance available is returned via Pix or TED. The account cannot be reopened — nor can a new account be created using the same details. This option is recommended for anyone who recognizes that gaming is causing serious harm.
Permanent self-exclusion is irreversible. Before activating it, our support team is available to talk through other options with you.
IrreversibleOpt out of promotional emails and push notifications about bonuses, offers, and campaigns from 20games at any time, directly under "My Account → Communication Preferences". Operational communications (withdrawal confirmations, security alerts) are not affected.
Marketing notifications that have been turned off take effect within 48 hours. You can also click "unsubscribe" in any email you receive from us.
Adjustable at any timeNeed help activating a tool? Our support team is available 24 hours a day, every day, via live chat on the platform. Just reach out and a real person will guide you — no judgment, complete privacy.
Step by step
Two ways to access responsible gaming tools at 20games
Go to the 20games from your phone or computer and sign in with your email and password. If you don't have an account yet, registration takes less than 3 minutes and you can set your limits before making your first deposit.
Click your profile icon in the top right corner of the screen and select "My Account". On mobile, use the hamburger menu (three lines) and scroll to the account section.
In your account's side menu, click "Responsible Gaming." There you'll find all available tools: deposit limit, loss limit, session limit, temporary self-exclusion, and permanent self-exclusion.
Choose the tool, set the parameters (amount, period, duration), and confirm. Restrictive tools take effect immediately. You will receive a confirmation email with the details of the settings applied.
If you can't find the option or run into any technical issues, open the live chat on the platform. The agent can activate the tool directly on your account during the conversation — no further action needed on your end.
Self-Assessment
Answer honestly. If three or more questions are a "yes," consider speaking with a professional or activating a control tool.
This test is a reflection tool, not a medical diagnosis. If you answered "yes" to three or more questions, we recommend seeking specialized support. CVV (188) and Jogadores Anônimos Brasil offer free, confidential guidance.
Understand before you play
At 20games believes that information is the best form of protection. Before betting on the Brasileirão, sitting down at a poker table, or spinning a slot, it's worth understanding a few basic concepts that many platforms prefer not to explain clearly.
RTP stands for "Return to Player." A slot with a 96% RTP means that, on average, for every R$ 100.00 wagered by all players, R$ 96.00 is returned in prizes over millions of spins. This figure applies over a statistical long term — in any individual session, any outcome is possible. The RTP for each game is available in the title information on the 20games.
In Sports Betting — whether on Flamengo, the Libertadores, or a volleyball match — the odds already include the house margin. Odds of 2.00 on a game outcome don't mean a real 50% chance: the house margin slightly reduces that implied probability. Accumulators multiply the odds, but they also multiply the likelihood of losing — the more selections on a slip, the lower the statistical chance of getting them all right.
You'll find plenty of people online selling "guaranteed methods" to win at slots, roulette, or Sports Betting. The reality is that no mathematical system turns a game of chance into a reliable income stream. Slots use a certified RNG (random number generator) — every spin is completely independent of the last. Live casino roulette works the same way. Those who consistently profit from Sports Betting do so through deep technical knowledge of the sport, not through generic formulas.
Bonuses are a legitimate way to extend your playtime with the same deposit — but they should never be the reason you make a deposit you otherwise wouldn't. At 20games, the terms of each bonus are displayed clearly before activation, including the required rollover. The practical rule: only activate a bonus if the associated deposit amount fits within your entertainment budget for that period.
Betting on the Brasileirão Série A, the Copa do Brasil, or the Libertadores can deepen your emotional investment in the matches — and that's exactly what makes Sports Betting so popular in Brazil. But that same emotional involvement can lead to impulsive bets during and after games, especially following unexpected results. A good practice is to set your maximum stake per matchday in advance, before the game starts — not during live play.
Quick tip: think of the money you set aside for gaming like a movie ticket or a dinner out — you accept upfront that you may spend it all and come home with nothing. If you win, great. If you don't, the experience was still worth what you chose to pay for it. That mindset makes gaming much lighter and more sustainable.
Brazilian organizations specialized in player support — all free and confidential
Free, confidential emotional support for anyone in distress, including those struggling with gambling. Available 24 hours a day, every day of the year.
A 12-step recovery program for people struggling with compulsive gambling. In-person and online meetings are held across Brazil, completely free and anonymous.
A public mental health service under Brazil's SUS, available nationwide. Offers psychological and psychiatric care for behavioral dependencies, including compulsive gambling.
Our support team is available 24 hours a day to help with the responsible gambling tools on the platform — no judgment, complete discretion.
Common questions about 20games' responsible gambling tools and policies
This isn't just talk — these are concrete practices we apply every day in how we run the platform.
We verify the age of all users during registration and require identity documents before the first withdrawal. Accounts belonging to users under 18 are closed immediately upon identification.
Our team monitors usage patterns that may indicate problematic behavior — such as very long sessions or repeated deposits in a short period — and may proactively reach out to the player.
20games does not use marketing tactics that exploit vulnerability — such as promotions targeted at players who have just experienced heavy losses or artificial urgency campaigns ("last chance").
Every 20games support agent receives specific responsible gaming training — including how to spot warning signs and how to guide players through the available tools with care and sensitivity.
🔞 Prohibited for users under 18. Gamble responsibly. If gambling is causing problems, call 188 (CVV) — available 24/7.